Frequently Asked Questions
1. What is Takengon Estate?
Takengon Estate is a premium coffee brand owned by FCR MY RESOURCES & FAHIM CAPITAL & RESOURCES, specializing in sustainably sourced, small-batch coffee roasted to order for unparalleled freshness.
2. Where is your coffee sourced?
Our beans are ethically sourced from the lush highlands of Sumatra’s Takengon region, renowned for its Arabica coffee. We partner directly with local farmers to ensure quality and fair practices.
3. What makes Takengon Estate coffee unique?
We roast to order, ensuring your coffee is freshly roasted and shipped within 24–48 hours. This guarantees maximum flavour and aroma, setting us apart from pre-roasted, mass-produced brands.
4. What roast levels do you offer?
We provide light, medium, and dark roasts, each highlighting the unique characteristics of our Takengon Arabica beans.
5. Do you offer decaf or flavoured coffee?
Currently, we focus on single-origin, unflavoured Arabica coffee to preserve its natural complexity. Decaf options may be added in the future.
6. How do you ensure freshness?
Every order is roasted after purchase and shipped immediately in airtight, resealable bags with one-way degassing valves to lock in freshness.
7. What’s the best way to brew Takengon Estate coffee?
For optimal flavour, we recommend using freshly ground beans and a pour-over, French press, or espresso method. Visit our [Brewing Guide] for detailed tips!
8. How long does shipping take?
Orders are roasted, packed, and shipped within 1–2 business days. Delivery times vary by location but typically take 3–7 days domestically and 7–14 days internationally.
9. Do you ship internationally?
Yes! We ship globally. Shipping costs and delivery times depend on the destination (calculated at checkout).
10. What shipping carriers do you use?
We partner with reliable carrier like DHL to ensure timely and secure delivery.
11. Can I track my order?
Yes! You’ll receive a tracking number via email once your order is dispatched.
12. Can I send coffee as a gift?
Absolutely! Add a personalized gift message at checkout, and we’ll ship it in elegant packaging (no pricing details included).
13. Do you offer wholesale pricing?
Yes! We work with cafés, restaurants, and retailers. Contact us at [wholesale@takengonestate.com] to discuss bulk pricing and custom agreements.
14. Is there a minimum order for wholesale?
Our minimum wholesale order is 5kg (22 lbs). Volume discounts apply for larger orders.
15. Can I request custom roast profiles for wholesale?
Yes! We tailor roast profiles to meet your business needs. Share your preferences via our wholesale inquiry form.
16. Do you offer subscriptions?
Yes! Subscribe to your favourite roast and save 10% with flexible delivery frequencies (weekly, biweekly, or monthly). Pause or cancel anytime.
17. How do I manage my subscription?
Log into your account to adjust roast type, quantity, or delivery schedule.
18. What if I’m unsatisfied with my coffee?
We stand by our freshness guarantee and hygienic practices. Contact us within 7 days of delivery if you're not happy with our beans and we are more than happy to offer you compensation for your next order.
19. Can I return opened coffee?
Due to freshness and hygiene, we only accept returns for unopened, defective, or damaged products.
20. Are your practices eco-friendly?
We use 100% recyclable/biodegradable packaging and offset carbon emissions for every order.
21. How do you support coffee farmers?
We pay premium prices to farmers and cooperatives and invest in community programs like education and sustainable farming training.
22. Are your coffees certified organic or Fair Trade?
We are committed to ethical sourcing and are currently pursuing [Organic/Rainforest Alliance] certifications. Our direct partnerships ensure fair compensation for farmers.
23. What payment methods do you accept?
We accept all major credit/debit cards, bank transfers or Electronic Fund Transfer (EFT), COD (within Malaysia).
24. Is my payment information secure?
Yes! Our site uses SSL encryption and PCI-compliant payment gateways.
25. How do I contact customer service?
Email us at support@takengonestate.com or call +60-135-211-746. We respond within 24 hours.
26. Are you on social media?
Follow us on [Instagram/Facebook] @Takengon.Estate for brewing tips, updates, and promotions! ☕
